Managed Services Anywhere

Maximize your investment in multi-cloud infrastructure, with better governance, lower costs and faster application delivery.

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Managed Services Anywhere, powered by Cloud Application Manager, enables IT transformation by delivering exactly the targeted, certified IT expertise required to maximize your investment in multi-cloud infrastructure, whether just embarking on your journey TO the cloud, or deep into transformation ON the cloud.

On-Demand IT Management

Managed Services Anywhere includes monitoring, patching and remote administration via automation by certified IT professionals. Services may be deployed on any cloud environment. Includes a monitoring, disaster recovery, backup, managed provider support, patching, optimization, analytics, and comprehensive Application Lifecycle Management (ALM). Rely on a designated Technical Account Manager — your single point of contact — to oversee all your cloud environments across AWS, Microsoft Azure, CenturyLink Cloud and CenturyLink Private Cloud on VMware Cloud Foundation. For more complex challenges, easily engage with CenturyLink to add optional services such as IT Consulting and Advanced Managed Services.

Managed Services Anywhere improves business agility
Maximum uptime by leveraging Managed Services Anywhere.

Expert, White Glove Assistance

You don't have to go it alone. Trust CenturyLink's experienced and certified Managed Services Anywhere team, with your designated, hands-on Technical Account Manager (TAM), to deliver end-to-end solutions that solve your IT challenges and dramatically improve your success in the cloud.

Managed Services Anywhere uses Cloud Application Manager to provide a consistent experience, and automation to speed deployments across multiple clouds. Embedded analytics aid in anomaly detection and issue resolution based on historical data. Your TAM analyzes trends such as spend, lifecycle, and usage to provide proactive recommendations on right-sizing cloud instances.


Managed Services Anywhere improves business agility

Improve Business Agility

Rely on CenturyLink's certified experts for the heavy lifting - securing networks, managing infrastructure, and streamlining application tasks in any environment - to decrease bottlenecks to production. Gain the same benefits whether your infrastructure is on-prem, externally hosted, or on any cloud platform.

Developers' choice of dev tools, cloud platforms, and CI/CD pipeline practices can be maintained when handing off to our deployment automation workflows. Native Application Lifecycle Management (ALM) policy, script, and app box deployment automation plus Jenkins X workflows and Ansible deployments enable broader code handoff flexibility. Pipeline handoff can help minimize on-call callouts for dev-ops teams with our 24x7 operations team covering most events without escalation.


Managed Services Anywhere helps save on operational overhead

Save on Operational Costs

By outsourcing this expertise, reduce operational overhead — particularly when it comes to the expense of specialized IT staffing — so your businesses can focus on market expansion, improved customer experiences and developing new business models for a competitive advantage.

Managed Services Anywhere is available through a single, monthly subscription with zero commitment, with a simple fee structure based on a percentage of cloud spend. This allows costs to scale up and down with cloud utilization.


Managed Services Anywhere offers consolidated billing and account management

Full Visibility & Consolidated Billing

Includes full visibility to deployments, management activities, workload metrics, usage trends, cost allocations for internal chargebacks, and integrated optimization guidance to inform your Development, Operations and Finance organizations. There is also an option for consolidated billing of cloud platform services with cloud management when those hyperscale cloud services are purchased through CenturyLink. An augmented experience can be obtained through optional Advanced Managed Services to build a tailored support experience aligned to your IT operations processes.

Managed Services Anywhere Features

Deployment
  • Enable modeling of applications, workloads and cloud infrastructure services
  • System deployment verification
  • Confirmation of post-deployment functionality
  • Post-deployment application deployment verification
  • Connect network exchange groups, add end points, define subnets, etc.
Configuration
  • Confirmation of install and basic functionality of OS, app components and native cloud services
  • Perform configuration management on managed device via remote administration
  • Maintain version control of deployed VMs, application and services
Security & Optimization
  • Deploy, configure and monitor fully-managed security technologies
  • Business strategy development and executive reviews as requested
  • Advice and best practices recommendations for workload migrations
  • Performance optimization through configuration adjustments to maximize performance
  • Cost optimization through consolidation and workload modifications to reduce consumption
Monitoring
  • Proprietary service collects and track metrics, monitors log files and sets alarms with CloudWatch integration
  • Deeper context for fluctuating metrics through anomaly detection, forecast and predictive monitoring
  • Dashboard view of policies and alerts on all managed devices, applications and services
  • Graphing of performance data for managed devices, applications and services
  • 14-day historical performance data retention
Patching & Automations
  • Management of all critical and vendor-recommended patches
  • CenturyLink certifies, approves, bundles and delivers Service Packs, updates and hotfixes for installation
  • Automated or manual remediation to issues initiated in response to monitoring alerts
  • Alert Instruction Management Service (AIMS) and AI/ML continuously evolving for early detection and issue prevention
Support & Administration
  • Dedicated Technical Account Manager
  • Access to 24x7 Global Operations Support Center
  • 365x24x7 availability to perform systems administration tasks
  • CenturyLink maintains administrator-level access to all instances within the managed provider
  • Support for licenses provided by customer and native cloud platforms

Use Cases

Managed Services Anywhere enables Improved governance
Improved Governance

When IT can't deliver cloud services fast enough, teams may go directly to public cloud service providers, often without fully understanding the services and therefore deploying the wrong - or excessive, costly - resources. The result is "Shadow IT," which can lead to increased costs and security risks. Managed Services Anywhere is poised to prevent Shadow IT through auto-discovery of cloud resources.

Lower your cloud spend by leveraging Managed Services Anywhere
Lower Costs

The skills required to support existing or legacy applications aren't necessarily the same required to support cloud-native apps. This challenges IT departments to retain an experienced staff to maintain production environments, support development teams, and expand skillsets to stay relevant in the market. But what if you could have instant access to a large staff of experienced, credentialed multi-disciplinary professionals?


"Managed Services Anywhere was a game-changer for our organization. Our CenturyLink Technical Account Manager helped us benefit from of a wide range of services to optimize our multi-cloud infrastructure."

— CTO, Global Beverage Company

Certifications and Compliance

With more than a dozen – and counting – cloud management certifications from three industry leaders, CenturyLink stands apart. These certifications recognize our commitment to connecting workloads to the right networks and protecting them with a level of expertise that most traditional managed service providers can’t match. They are also fundamental to both our Managed Services Anywhere and Advanced Managed Services offerings.

CenturyLink offers certified expertise in AWS cloud management
CenturyLink offers certified expertise in Microsoft Azure cloud management
CenturyLink offers certified expertise in AWS cloud management

As a certified Amazon Web Services (AWS) MSP Partner, CenturyLink has proven expertise in deploying, managing and optimizing AWS services. Our skilled team has proven success delivering low-latency access to virtually endless AWS resources paired with dynamic, network-aware orchestration, for truly optimized Hybrid IT solutions.

Our status as a Gold Microsoft Partner and Azure Expert MSP recognizes CenturyLink’s experience and reliability in all aspects of hybrid cloud infrastructure, enabling us to support customers' complex digital transformations, whether with Azure alone, or integrating with other cloud hosting platforms.

CenturyLink's VMWare Cloud Verified and VMware Partner Premier Service Provider certifications make us part of the world’s largest network of validated cloud services based on VMware technology. VMware's Cloud Verified designation is proof of our expertise in integration, operability, flexibility and cost optimization.


SOC 2 Compliance

Cloud Application Manager is SOC 2 Type 1 Compliant

The Cloud Application Manager platform, which powers Managed Services Anywhere, is fully SOC 2 Type 1 Compliant. This means CenturyLink has passed a rigorous process regarding our availability, security, confidentiality and system integrity controls. This is crucial for Customers who need CenturyLink to interact with protected health information (PHI) and are concerned about patient-protection laws like HIPAA. It means we have been evaluated and fully vetted as operating a safe, secure system your data is safe on.

Managed Services Anywhere Customer Success Stories

Digital Transformation on the Cloud

When a State Government started a project to move its legacy cloud-based hosting environment to AWS, it needed an experienced partner to assist in designing and configuring a platform to quickly adapt to complex enterprise-wide applications with minimal business logic and a simple architecture. The CenturyLink Managed Services Anywhere solution integrated AWS infrastructure with network, infrastructure (Cloud Connect), security services, monitoring, consulting and enterprise service management, and Disaster Recovery solutions.


“The State now has a predictable cost model for its public cloud infrastructure and information security measures in place...”
State Government IT Manager

Fully Managed, Scalable Architecture

A global beverage company needed to partner with an experienced service provider who could design and deploy a scalable, cloud-enabled platform that spanned multiple locations and environments, incorporated scripted architecture installations, and provided essential backup. CenturyLink worked with the company to design a scalable architecture on an AWS environment where CenturyLink Managed Services Anywhere facilitates its computing needs and security requirements, and provides event, incident and change management.


"We were beginning to think we wouldn't find a vendor to meet all our needs. But CenturyLink's Managed Services Anywhere fit the bill completely..."
IT Manager


"Managed Services Anywhere has enabled this organization to transcend our previous state of Shadow IT and cloud fatigue. It's like having an entire department of IT experts on-demand to solve specialized problems that would otherwise distract us from our primary objectives."

Pricing

Contact a Sales Representative

We'll work with you to build a quote for the services that best suit your needs.

Support for Managed Services Anywhere

Links are provided within the Cloud Application Manager portal to open a ticket with a response time of less than 6 hours.

Related Products

CenturyLink Private Cloud

Powered by VMware Cloud Foundation, our private cloud delivers a completely integrated hyperconverged infrastructure (HCI).

Cloud Application Manager

A scalable platform for deploying applications into production across any cloud infrastructure – private, public or hosted.

Advanced Managed Services

Engage experienced professionals to architect, optimize and elevate operational governance for Hybrid IT environments.